Insurance - Q & A

Q. Do you have insurance?
A. Yes, we have Public Liability Insurance, Accidental Coverage and Transit Insurance.

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Q. What happens when an item is already damaged prior to moving?
A. A staff member will bring any damages or something with the potential to get damaged to your attention prior to loading them onto our trucks. In the event the client is not present photo evidence will be taken and time stamped.

 

Q. What does accidental coverage mean?
A. Accidental coverage covers for an incident or accident that may occur where we are at fault - this coverage is effective while loading and unloading your contents.

 

Q. Is there anything not covered under your insurances?
A. Our accidental & transit insurance does not cover the following:
Livestock, live plants or trees, temperature controlled or perishable goods, works of art or antiques, motor vehicles, dangerous goods, precious metals or stones, jewellery, money, specialised transport of tobacco products.
In the event that accidental damage incurs due to an obstruction made by the client - We will not be held liable and coverage will not be offered. For example but not limited to contents left in furniture or white good items or shelving not secured

or removed.
Any boxes pre-packed by the client are not covered by our insurance; this is standard with Removalist Companies Insurances. Boxes pre-packed by our staff are covered.

 

Q. Should I have my own 3rd Party Insurance?
A. It is recommended by any Removalist Company that if you have any concerns that you purchase additional 3rd Party Insurance to cover your move, further information can be found via a Google search. Sometimes personal content Insurance covers your move as well, it’s best to contact your provider for these details.

 

Q: When can I make a claim?
A. Any damage claims must be made within 48 hours after delivery and accompanied by photographic evidence to be assessed.